The rights of design of the cards including their add-ons solely lie with the company; however, if a customer wants to customize the card, it can be done considering the factors like feasibility, availability of the desired material and possibility
As we cannot calculate, how much the local authorities are charging and what are the custom laws in different countries, the Local taxes, VAT and other duties or any other additional taxes [if any] will be paid by you/client.
We ensure to the customers about the design and the shade of the cards, however, there is a possibility of a slight change in color, texture and thickness of the samples and the main bulk order made at a later date.
There might be a possibility of difference in shade between the actual color of card and the image shown on the website. As these images are in JPEG format, the color depends on the resolution of the computer monitors. So kindly ask customer support team about the exact colors before placing the order or during the proof procedure.
Proof approval is the sole responsibility of the customer. We produce exactly the same format which is on the last version of proofs finalized by you. If the cards are not same as proofs finalized by you then we are responsible for that.
There might be a difference in the shade/ color of the ink, as the printing is a manual process. We try to give the exact color shade but as the mixing of colors is manual, so there could be a possibility of very slight color difference, as compared to the images on the computer.
The sample cards order / orders are non-refundable but adjustable. If you do not make the bulk order later, the sample order cost will not be refunded. If you make two or more sample orders, then only one sample order cost would be adjusted.
We use world’s best shipment services like UPS / DHL / FedEx as our carrier, and we ensure that the cards reach to you in perfect state without any damage and in timely manner; however, we are not responsible for the situations beyond our control.
Any changes made in the cards regarding paper material, design or size, as instructed by the customer, and are deviated from the original design as shown on the website, will be considered as a customization, and will be chargeable. The price change will depend on the type of customization you are looking for.
As standard, all the envelopes come without any self-adhesive. We recommend using of good quality double sided tape for sealing them. However, If you want us to create them as self-adhesive, We can provide that as well. The cost of self-adhesive will be charged separately, based on number of envelopes.
Charu Overseas is holding company for the website. So please note the charges appearing on your credit / debit card statement will be as “CHARU OVERSEAS” instead of website name.